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Assistance for Staff & Faculty

What is the Student Support Coordinator (SSC) Program?

The SSC program works collaboratively with students, campus supports, community resources, faculty, and staff to provide non-clinical support coordination. The Student Support Coordinator team (SSCs) can assist students to explore options and develop support plans.

Consultation is available for Staff and Faculty who identify complex student support needs and would like assistance to facilitate referrals and responses.

Our team includes two Indigenous Student Support Coordinators and a Varsity Athlete Student Support Coordinator.
  • The program is accessible Monday to Friday, 8:30 a.m – 4:30 p.m.
  • Students are referred to the program by university staff and faculty through consultation with the program
  • Student support is provided by appointment only and we are unable to accommodate drop-in or after-hours appointments
  • The SSC Program is a non-clinical, non-emergency service

In case of an emergency, please contact police, fire and ambulance at 911. Campus Security is available 24/7 at for assistance on campus.

Additional emergency and 24/7 resources are also available for students with immediate support needs:

Staff & Faculty Consultation & Referrals

Consultation:

Faculty and staff can consult with the SSC Program for assistance to appropriately refer a student to supports and resources, or to discuss if connection with the Student Support Coordinator program may be appropriate.


Referral

Faculty and staff can refer a student to the Student Support Coordinator Program. The program will respond either by providing information and assistance to connect the student with appropriate resources, or, the student will paired to work individually with a Student Support Coordinator.

To refer a student for Support:

  • Complete the Student Support Referral Form
  • Email the form to
  • Please leave blank any sections you’re unsure about, additional instructions are included on the form
  • After a referral is submitted, a representative from the Office of Student Life will typically respond within 3 business days to confirm support or recommend alternative resources.

For a consultation before referring, of for time-sensitive consultation and questions, please contact: 250-472-5617

What Types of Supports Does the SSC Program Offer?

SSCs work with students to identify resources and support options that help with academic and personal impacts of a challenging experience or circumstance. SSCs also assist students involved in complex university processes (e.g., investigations, complex appeals).

Examples of Support

Support can look different for everyone; every circumstance is unique. Student Support Coordinators can have supportive, confidential conversations with students about:
  • Developing a plan to manage the personal and academic impacts of a challenging experience (e.g. hospitalization or a critical incident).
  • Connecting students to on and off campus resources (e.g. Student Wellness Center, International Center for Students, Equity and Human Rights)
  • Working on plans to communicate with instructors, university offices or coaches when students are experiencing extenuating circumstances or barriers
  • Accessing academic concession requests (e.g. requests for deferrals or withdrawal with extenuating circumstances etc)
  • Navigating university processes (e.g. attending meetings in a support role, debriefing experiences with investigation or appeal processes)

In some circumstances, e.g. when a student is in hospital, Student Support Coordinators can assist with making requests or contacting instructors/university offices on a student’s behalf - always with the student’s permission. Wherever possible, we encourage students to engage directly with the process they are navigating.

As each student support circumstance is different, some students may only connect with the program for one meeting or conversation, while some may have a number of meetings.

What the SSC Program Does Not Provide

The SSC program focuses on support coordination and does not provide:
  • 24 hour or weekend support
  • Drop-in services or support without an appointment
  • Clinical or therapeutic counselling
  • Emergency, crisis intervention or urgent safety responses
  • Legal advice or representation
  • Searching for or securing housing
  • Personal administration (e.g., finances, income tax, PWD applications or loan applications)
  • Representation or speaking for a student in an investigation or appeal processes
  • Employment search or placement
  • Medical advice or treatment

For support or services outside this scope, students are encouraged to access appropriate campus or community resources:

Supports & Resources for All Students

Support and resources are available to students, including 24 hour and emergency options. Students are encouraged to connect with any resources that may be helpful. A listing of supports available for all students can be found here:

This listing can be helpful to have printed and available in student-facing spaces to share with students where appropriate. Links to this listing can also be included in student-facing materials.